Frequently Asked Questions
Food to Fly is a service provided to passengers whose purpose is to enhance the experience at the airport. Food to Fly integrates the restaurants on offer, enabling passengers to make their food and drink orders in advance via the website and either collect them at a specific queue-free point.
You can access the services by signing up or logging in as a guest. Choose the type of food of your preference, confirm that the restaurant is located on your flight departure terminal, select the products, add them to your cart and procced with the payment.
Upon your arrival at the airport, collect your order and the proccess will be completed. Enjoy!
This service is currently accesible at Adolfo Suárez Madrid-Barajas, however it will be soon available at a large number of domestic and international airports.
With this new service, you'll be able to choose from a wide range of restaurants and cafés serving a great food variety. Besides, you'll be able to process your order at your convenience easily and avoiding queues.
You can place an order as a guest user. In order to send you information regarding your order, an email address will be requested just to receive your order information.
The prices of the products you can buy at Food to Fly are the same you'll find at our restaurants.
Payments should always be made with a debit or credit card, in Food to Fly web page.
Preparation time of each product can be found on its field description. Preparation time for the order comprises the maximum preparation time of all the items in your cart.
Once you place your order, you'll receive a confirmation email with the pick up information. When the preparation time is over you are ready to collect your order at the collection point indicated in the information of the confirmation email.
You can cancel your order via “Order History” in the website’s “Account Management” option as long as it isn’t in “Being Prepared” status. On no account will the price of the order be refunded once it’s in “Being Prepared” status. An order cannot be changed once it has been placed.
Your order will be available for 2 hours from the estimated preparation time. If you do not pick up your order within this period, it will be automatically cancelled and you will not be entitled to a refund.
There may be specific circumstances that could cause a delay on your order. If such is the case, please address to the collection point to check the order current status.
Any change to the order should be made at the collection point. In case the order is not correct, any modification will be carried out at the same collection point. If proceeded, also the refund of the amount of the order will be made at this moment.
You can also contact our Customer Service:
- By mail: firstname.lastname@example.org
- By phone: (+34) 91 3211000
- Through this link: Support private area
Food intolerance information can be found in each product data sheet. Use the search filter to help you find the right products for your specific requirements.
All the ingredients information can be found in the product data sheet. The order will also include at list of all the products included
Please fill in our “support form” found at the “User Profile area” on our website. You can also contact us by phone (+34) 91 3211000 or email to email@example.com
Your account access can be recovered on the website "Account management area" by following the instructions provided.
Enter the website and go to "User profile area"